Your people are your differentiator
In today's saturated and highly competitive market, your people – and the level of service they provide – are often the essential differentiator that will become the source of competitive advantage. Great service will attract new customers, boost customer satisfaction scores and build brand loyalty, and has a high correlation to improved profitability. Becoming more customer-centric has become the drumbeat of change in almost every industry sector.
We will work with you to:
• Invite people to become the heroes of an inspiring, credible narrative, co-created by an aligned Executive team
• Equip leaders to inspire and engage their in teams in the narrative in way that is relevant to their part of the business
• Identify the service excellence role models within the organisation, sharing their stories to showcase what 'good' looks like
• Capturing and sharing stories that will inspire and empower people to improve the way they work
• Recognise, reinforce and ritualise people’s service excellence stories to encourage others to follow
• Use the stories to engage people in new ways of working - 'the way we do things round here'